Hello,
We're sorry to let you know that due to new restrictions imposed on card issuers, we can no longer provide virtual Visa cards to people living outside of the European Economic Area (EEA) and to people living in Norway.
Here is how this change will affect you:
From today, 13 August 2018, if you live outside of the EEA or in Norway you will no longer be able to top up Entropay cards from debit or credit cards.
After 31 October, if you live outside of the EEA or in Norway all of your Entropay cards will be cancelled and permanently deleted. All money remaining on your Entropay cards will be deposited into your Entropay wallet.
You can withdraw your money from your wallet to your bank account or to an existing debit or credit card. There is no deadline to withdraw your money; although your Entropay cards will be deleted, your Entropay wallet will remain active after 31 October.
If your Entropay cards are currently associated with any recurring payments (for example, with a streaming service) you should replace these as soon as possible to avoid service disruption.
Although this development is outside of our control, we do apologise for what we understand will be both a frustration and inconvenience for our users.
Your account is not affected if:
Your address in your Entropay account settings is in a country in the European Economic Area (excluding Norway):
Austria, Belgium, Bulgaria, Czech Republic, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.