Estoy a la espera de que pasa para cerrar o no el tema.
---------- Post agregado el 08-mar-2013 hora: 19:09 ----------
Suele tardar mucho los tickets en responderlos?? Creo que estoy detro del horario.
---------- Post agregado el 08-mar-2013 hora: 20:43 ----------
Despúes de 3 horas me llego la contestación hechado balones fuera.
Hello Antonio,
Thank you for your patience and understanding. Unfortunately, your orders are failing. You may be seeing authorizations that have been set aside by your credit card, however, when these orders have failed these authorization were reversed. Since we were unable to capture any funds, you were not charged. We recommend contacting your credit card provider to ask why your orders were failing. It appears there is a temporary hold on the credit card. Again, this will need to be resolved with your card provider.
Again Antonio, thank you for your patience and understanding. Please let us know if you have any further questions or concerns.
Regards,
Pues nada 17 euro a tomar viento.
---------- Post agregado el 08-mar-2013 hora: 21:14 ----------
Mañana llamare al banco a ver que pasa parece que puede que estén retenidos los fondos...
Hello,
Thank you for your eamil. I have looked into the issue and you will have to contact your credit card provider as they are not allowing us to remove the money from your account at this time. You are not charged for failed transactions.
In order to help you understand the situation, let me explain the transaction process at our company. When you make a purchase on our website, the following series of actions occurs.
1. Our computers verify (with your credit card institution) that funds are currently available in your credit card account.
2. In response to this query, your credit card institution authorizes the use of and reserves these funds within your account.
Please Note: at this stage, the funds have yet to leave your account, and will not leave your account unless the next step is completed, either automatically by our computers or manually by our service personnel. If the next step is not completed, for whatever reason, the allotted funds will remain in your account. However, they will not be made available for your use for, typically, 4-5 days. Your bank will “freeze” the funds for this length of time in order to accommodate any potential delay in the completion of the transaction.
3. If we determine that the purchase is good, that is, not fraudulent or otherwise defective, we remove the funds from your credit card account and process the transaction.
If the purchase was interrupted between stages 2 and 3 listed above, your funds would have been authorized and set aside. However, they would remain in your account. Your credit card billing statement, either the online or paper form, may indicate that these funds have been used, but they have not. Within 4-5 days, the attempted purchase should drop from your billing record, and the authorized funds should return to your general pool of credit.
Please let me know if you have any further questions on this matter.
Thank you for choosing Name.com! We appreciate your patronage.
